Complaints Policy

Last Updated: 13/11/2023

1. Purpose:

1.1. Plumbers Locally is committed to providing a positive experience for all users of our lead generation website.

1.2. The purpose of this Complaints Policy is to outline the process for raising and addressing complaints related to the content, services, or user experience on our website.

2. Types of Complaints:

2.1. Complaints may include, but are not limited to, issues related to content accuracy, website functionality, user experience, or concerns about our services.

2.2. Anonymous complaints may be accepted, but providing contact information is encouraged for effective resolution.

3. Complaint Submission:

3.1. Users can submit complaints through our designated contact form, available on the website.

3.2. Complaints should include a clear description of the issue, relevant details, and, if applicable, any supporting documentation.

4. Acknowledgment and Initial Response:

4.1. Plumbers Locally will acknowledge receipt of the complaint within 48 Hours and provide an initial response outlining the steps that will be taken.

4.2. If additional information is required, the user will be notified promptly.

5. Investigation:

5.1. The complaint will be thoroughly investigated by the relevant department or team.

5.2. The investigation will be conducted impartially, and efforts will be made to resolve the issue promptly.

6. Resolution:

6.1. [Your Driving School Name] is committed to finding fair and satisfactory resolutions to valid complaints.

6.2. Users will be informed of the outcome of the investigation and any actions taken to address the issue.

7. Escalation:

7.1. If the complainant is not satisfied with the resolution, they may request further review or escalation. The complaint will be escalated to a higher authority within the organization for a secondary review.

8. Continuous Improvement:

8.1. Plumbers Locally values feedback from complaints as an opportunity for continuous improvement. Patterns or trends identified through complaints will be analyzed, and appropriate actions will be taken to prevent recurrence.

9. Confidentiality:

9.1. Plumbers Locally will treat all complaints and related information with confidentiality to the extent allowed by applicable laws.

10. Changes to Complaints Policy:

10.1. Plumbers Locally reserves the right to modify or update this Complaints Policy at any time. Changes will be communicated on our website.

By submitting a complaint to Plumbers Locally, you acknowledge that you have read, understood, and agreed to comply with the terms outlined in this Complaints Policy.

Contact Information for Complaints:

Please contact us here for any complaints you may have.

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